REI

REI Southlake is an outstanding store, and I can't recommend it highly enough. From the moment you step into the Southlake location, you are greeted with friendly and knowledgeable staff who are always ready to help. In particular, Erik and Ethan stand out as exceptional members of the REI team. Erik and Ethan are both incredibly knowledgeable about camping gear and the great outdoors. They took the time to understand my specific needs and provided excellent recommendations for products that would suit my style. They even shared their own personal experiences and gave me valuable tips for my upcoming trip. The store itself is well organized and stocked with high-quality gear from top brands. They have everything you could possibly need for camping, hiking, and other outdoor activities. I appreciate that they offer a wide range of options for all budgets, so everyone can find something that works for them. I would highly recommend this store to anyone looking for top-quality outdoor gear and a great shopping experience.

We have been coming to this location for a few years now. Very clean store, and they have many items in stock every time we visited. What prompted me to write this review is our visit on Aug 23rd. We're shopping for a trip to Iceland and took us awhile to get everything we needed. By the time we were ready for checkout, it was almost closing time. However, we didn't feel rushed at all and the staffs were so nice and the girl at the shoes department was so helpful. The cashier was so kind asking us if we got everything we needed, and if there's anything she could help us get. We truly enjoy shopping at this location. The customer service is always superb!!!

As soon as you walk into REI you're greeted with helpful, happy, and heartfelt employees ready to assist you in any way possible. That's not the only thing you're greeted with though. When you step into REI you're transported into a wilderness of high quality products for any of your out door needs. However there is one flaw, and that is that it was understaffed, so help was not always available. I would definitely recommend to friends and family though.

Great job by a very friendly staff. They were definitely on top of making sure I had what I was looking for without being obnoxious and hindering the shopping experience. Special thank you to Tom for making sure I didn't leave with the pack I grabbed. He made sure I had a much better one that I wound up liking much better and a full tutorial for how it fits and works. Even talked me into the membership since I know I'll be shopping again in the future.

My sister, who’s going through chemo and was having a little trouble getting around, came into the store after me rather than waiting in the car in 100 degree heat. I asked the super friendly staff person at the door if he could get her a chair while I tried on a pair of shoes. He was so kind and got her a camp chair from one of the displays and set it up right in the front of the store. He joked with her and told her she could sit there if she said “Wecome to REI” to everyone who walked in the door. Hilarious. And so kind. I cannot recommend this store highly enough.

This is a really cool place but yall need to give your customers some damn bags to carry the things they just paid for. It's absolutely ridiculous yall will let someone buy 15-20 things for climbing and yall expect them to carry it all to their car. That's so stupid of yall and yall haven't had bags the last 4 times I have came in. Imma start ringing up all the things and asking about a bag then if yall don't have one I'll just leave. Imma do it every week and yall will have to put up so much unnecessary things that would have sold if you just had a bag.